Today, we would like to update everyone who has placed an order on backorder, as well as anyone considering placing a backorder.
Current & Future Backorders
We are very aware of the continued delays with orders placed over the past few weeks. All current backorders will be emailed with a more detailed update, specific to when the order was placed, along with compensation for the delay.
We expect all backorders placed before September 15 to be delivered within 4 weeks. Stock is either being prepared in China or en route to the USA as of September 16.
Future backorders will be processed within an expected timeframe, although delivery times for some models may be extended. This information will be clearly displayed for each product on the website.
The situation is multifaceted and has resulted in considerable delays when an order is placed on backorder.
A combination of factory delays and increased clearance times with US Customs has resulted in our 14-21 day delivery estimate being exceeded.
Unfortunately, the delays are entirely outside our realm of control. We apologise for the extended delivery time and appreciate your continued patience while your order is being prepared and shipped to our US warehouse before being sent to you.
Shipping & Website Changes
As delays continue to be an issue and there are limited options to improve delivery times, changes are being made to estimated delivery times — particularly for LGT-manufactured sabers, as this is the factory that’s taking considerably longer to produce and ship stock than we would like. This factory takes over 2 weeks just to ship stock after it’s ordered. Add the transit time and any customs delays, and we’re quickly into four or five weeks for the stock to be delivered to our warehouse.
Product pages are being updated to clearly indicate when an item is a Backorder product, along with the estimated delivery time.
Future Changes
ARTSABERS was built on dropshipping. Since the change of ownership, we have been moving away from dropshipping and working towards being a reliable, US-based retailer of lightsabers and helmets. As a first step, we have built up an inventory of nearly 300 models of lightsabers, all warehoused in the USA.
Over the coming few weeks, we will be deploying new features to enhance the convenience and security you experience when buying from us. Buying an In Stock saber from ARTSABERS means you will receive it in a matter of days, and without any concerns around customs clearance or paying import tariff duties.
This will include:
- A simple, fast warranty action service – no more need to wait for parts from China, with the expectation being that you fix your own product, which you’ve just bought.
- Increased range of inventoried stock – we’ll up the number of models of saber we hold in stock for 3-day delivery across the lower 48 and Canada.
- Next-day delivery service – we’re working with a new logistics partner as of September 2025 and will be able to offer a paid next-day delivery service for those who want their sabre fast.
- Add transparency – a list of changes is being made to the website to increase openness for ARTSABERS. This will include things such as greater visibility on where in the process a backorder is.
- Added value – as we continue away from being just a dropshipper or reseller, we understand that we need to add value. We have several ideas to share with you on that front.
A more detailed update on ARTSABERS will be published in due course, once we have implemented additional fixes and addressed the backlog of Backorders.
We hope this update addresses some of your questions. Thank you again for your patience while we await the arrival of stock in the US and its clearance through customs.