Shipping Policy



Shipping carriers                                             DHL eCommerce, USPS, Fedex

Processing Time                                              2 - 3 Business Days 

Delivery Time (United States)                         2 - 8 Business Days

Delivery Time (Europe)                                    2 - 8 Business Days

Delivery Time (Rest Of World)                        3 - 8 Business Days

Shipping Cost                                                   Free Shipping

Tracking code                                                   Included


NOTE : We are not responsible for shipping carrier delays.

Please allow 1-2 weeks for order to reach your address at holiday times !  

All orders are shipped within 2 to 3 Business days of you placing the order using DHL eCommerce, USPS or Fedex depending on your location and fastest available service. Typical delivery time frame is between 2 to 8 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.


Order Processing :
  • We process orders within 2-3 business days , excluding weekends and holidays due to large amount of orders.
  • Successfully placed orders will receive and e-mail confirmation with the order details. if you have not received and e-mail, please check your spam filter and spam folder or contact us for confirmation.
  • If you need any assistance with your order, please contact us at or We will not be able to make changes to your order after it has shipped.
  • Please double check, review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide.If an order is returned due to and incorrect address, we will refund the original order (excluding shipping fee) and ask you to re-submit your order.


No restocking fee is to be charged to the consumers for the return of a product.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and they cannot be shipped to international destinations. 


Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please feel free to reach out to


Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you noticing damage, please contact customer service with the next steps.



If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If and order has already been dispatched, please refer to our refund policy.


Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can start investigation with carriers.


Hot To Track Your Order?

Please visit Track My Order page and track your order easily using the order number and email or tracking number.


Customer Service

For all customer service inquiries, please email us at



Legal Information


Company Number - 13964957

Contact email -

Order issues -

Company Address - QLT 123, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom